Responsible Organizations in the Global Context - Current Challenges and Forward-Thinking Perspectives

Foreword: Business and Society ApproachedInclusively, Globally, and Historically

References

Contents

Notes on Contributors

List of Figures

List of Tables

1: Introduction: What Does Responsibility Mean to Organizations in the Current Global Context?

Some Challenging Questions Regarding Organizations’ Responsibility

Identifying Some Origins of the Concept of Responsibility for Organizations

Responsibility in the Global Context

Definitions and Contours of Responsible Organizations

Responsibility and Ethics

Responsibility and Big Data

Responsibility and Inclusion

What Is Responsibility for Public Organizations?

Genesis and Objectives of the Book

References

Part I: Ethics and Human Resource Management as Key Parts of Organizational Responsibility

2: The Ethical and Responsible Organization: Organizational Due Process, Employee Voice, and Procedural Justice in Human Resource Management

Introduction

Strategic Overview

Nonunion Procedures for Due Process

Informal Procedure

Formal Procedures

Arbitration

System of Appeal Steps Upward Through Management

Grievance Appeal Boards

Summation

Policy Recommendations for Ethical Procedural Justice

Recommendations for Future Research

Nonunion Grievance Mechanisms in Academic Institutions

Measuring the Effectiveness of the Nonunion Grievance Process

Mediation of Employee Rights Disputes in Corporations

Corporate Ombudsman Issues in Relation to the Nonunion Grievance Procedure

Due Process Issues for Nonunionized Employees

Nonunion Grievance Procedures in Nonprofit Organizations

Nonunion Grievance Procedures in Governmental Agencies

Nonunion Conflict Resolution in High Technology Firms

International Human Resource Management Comparisons

Summary and Conclusions

References

3: Continual Improvement Concepts Applied to Organizational Responsibility

Introduction

A Background of Continual Improvement Methods

Organizational Challenges with Social Responsibility

Solutions for Organizational Structure and Action

Examples of Continual Improvement for Social Responsibility

Recommendations and Conclusion

References

4: CSR, Employee Commitment, and Survival During Crisis Period: The Case of Tunisia

Introduction

CSR and Employee Commitment

CSR

Employees’ Organizational Commitment

The Impact of CSR on Employees’ Commitment Over Crisis Period

Research Methodology

Access to Real Method: Four Case Studies

Data Collection Methods

Results and Discussion

CSR Practices

Revolution Crisis Impact

CSR and Organizational Commitment Over Crisis Period

Conclusion

Appendix 1

Appendix 2

Interview Guide

Introduction

References

Webography

Part II: Communication and Reputation Related to Social Responsibility

5: Classifying Ethics Codes Using Natural Language Processing

Normative Approach to Ethics Codes

Descriptive Approach to Ethics Codes: Values Versus Compliance

Code Impact Literature

Importance of Language

Measurement

Model

What Is a Word?

How Do Words Form a Document?

How Is the Content of a Document Measured?

From Comparisons to Classifications

How Does an Algorithm Classify?

Building a Classifier

Support Vector Machines

Data

Tools

Results

Model Measurements

Training and Testing

Classification

Discussion

Extensions

References

6: Because It’s Worth It? A Critical Discourse Analysis of Diversity: The Case of L’Oréal

Introduction

Literature Review

Diversity Management: Turning Critical

Discourse and Discursive Legitimation

Diversity Management and Discursive Legitimation

Case and Methods

Results

The Discursive Construction of Diversity in L’Oréal’s Communication

Discourse Types About Diversity Issues

Rationalistic Discourse

Societal Discourse

Appropriative Discourse

Discussion

References

7: Aesthetic CSR Communication: A Global Perspective on Organizational Art Collections

Introduction

Organizational Aesthetics (OA)

Corporate Social Responsibility (CSR) and Corporate Sustainability (CS)

Aesthetic Communication Strategies of Global Banks

Insights into Financial Aesthetics

Société Générale

Banca Monte dei Paschi di Siena (MPS)

UBS

Deutsche Bank

Aesthetic Responsibility in the Global Environment

Critical Views

Concluding Remarks

Future Perspectives

References

8: Making Multinational Corporations Aware of Their Social Responsibility: Law Versus Reputation?

CSR “Soft Law”: Using Functional Legitimacies to Affirm or Challenge Reputations

“Fuzzy” Law: Using the Functional Legitimacy of the Interpreter of the Standard

“Gentle Law”: Using the Functional Legitimacy of the Author of the Standard

Tomorrow’s Legal Levers on the Issue of Law, Reputation, and CSR

The Lever of Misleading Publicity Law

The Lever of Compliance Law

References

Part III: Representations and Practices of Responsibility in the European Context

9: Corporate Social Responsibility in Europe: Discourses and Practices

Introduction

CSR: Concepts and Strategies

CSR Strategies and Practices: Four Examples

Danone

L’Oréal

Michelin

Veolia

Articulating Discourses to Practices, and Practices to Discourses

Conclusion

References

10: CSR Practices: The Case of Veolia in Three European Countries

Introduction

Veolia CSR: An Explicit Strategy

Economic, Legal, Ethical, and Philanthropic Responsibilities

Stakeholders and Partnerships

Transparency, Innovation, Climate, and Biodiversity

Social and Societal Strategy

Veolia’s CSR in France

Veolia’s CSR in Slovakia

Veolia Slovakia: Organization, Activities, and CSR

Relationship Subsidiary: Headquarters

Veolia’s CSR in Bulgaria

CSR in Sofiyska Voda AD: Part of Veolia Group

In-Depth Interviews with Representatives of Sofiyska Voda AD

Veolia: Sofiyska Voda Context

CSR Policy and Practices

Conclusion

References

11: Social Costs of Non-Responsible Research

Introduction

Responsibility in Science: Who, What, Why?

Research Fraud and Its Costs

Responsible Innovation in the Context of Sustainability

The Paradoxical Case of Dieselgate

Towards Integrative Quality Assurance Procedures

References

Part IV: New Forms of Responsibility to Address Societal Challenges

12: Social Networks and Professional Communities: A Fair Governance?

Introduction

An Issue of Governance

Networks, Communities, and the Governance Model

The Participant-Governed Network: Self-Governance

Network Perspective

Community Perspective

Too Much Solidarity Kills Solidarity

The Lead Organization-Governed Network: Hierarchical Governance

Network Perspective

Community Perspective

Too Much Monitoring Kills Practice Sharing

The Network Administrative Organization: “Democratic Governance”

Too Much Democracy Kills Democracy

Conclusion

References

13: Corporate Social Responsibility in Times of Internet (In)security

Introduction

Defining the Scale and Cost of Data Breaches and Cyber Threats

Possible Cyber Threats

Social Oversharing in the US, Poland, UAE, and Worldwide

Innovative Approaches to Corporate Social Responsibility

Socially Responsible Online Campaigns

Conclusion

References

14: Integration and Coordination of Care and Social Services as a Responsible Way of Handling Psychiatric Disability

Introduction and Research Question

Exploration of Primary Concepts and Theoretical Frameworks

Integration

Coordination

Case Management

Empowerment

Empirical Research: Case of an Innovative Organization in Mental Health

Presentation of the Studied Organization

Empirical Approach

Synthetic Analysis and Interpretation of Results

Highlighting of the Efficiency of the Concepts

Procedures of Integration

Implementation of Coordination Processes

Case Management

Empowerment

Challenges and Difficulties Encountered

Discussion and Conclusion

References

15: Postface and Conclusion: Current Challenges and Forward-Thinking Perspectives on Responsibility in Organizations

Introduction

Various Perspectives of Responsibility

Institutional Perspective

International Perspective

Professional Perspective

Key Issues That Responsible Organizations Are Likely to Face in the Future

Institutional Perspective

International Perspective

Professional Perspective

Conclusion

References

Index